Tag Archives: learning

Changing the World 140 Characters at a Time

By Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com

Today marksTwitter Logo two years for me on Twitter – my Twitter-versary, if you will. As I contemplate the relationships I’ve formed, the good ideas I’ve gleaned, and the huge amount of personal and professional development material I’ve written for my Twitter followers, I find myself sincerely grateful to the Twitterverse.

I have 5,000 followers. That’s astounding. And these are real, living, breathing people from all over the world. I see my messages favorited and retweeted all the time. People interact with me daily. And since I began my Twitter career, I’ve received loads of positive feedback from followers who tell me that I am making a difference. For instance, take a look at what just a few have had to say:

Your message is always powerful and convincing. Thank you so much!!  I wish I could have audio Twitter to listen to your voice. Your wealth of information and ideas are inspiring too! Our company needs someone like you to empower women.” – Mana, Japan

Love your tweets. Thanks for the inspiration. They always seem to come at the right time for me, too.” – Michelle, Ohio

Powerful tips, I must tell you. You’re nurturing the seed of leadership in me. When you write, I’m fed.” – Samuel, Nigeria

You have helped me a great deal without even knowing it. I am a new supervisor and your words are like little daily gems.” – Flo, New York City

You have no idea how much your tweets have helped me.” — Roger, Mexico

This is just the tip of the iceberg. In all, more than 100 of my followers have reached out to me in this way – unsolicited – just to tell me how much they appreciate what I’m doing. I’ve treasured each of these comments, so much so that I’ve created a Pinterest board to showcase them: http://pinterest.com/drlaurahills/high-praise-for-my-tweets/

When I began tweeting two years ago, I had selfish reasons. I wanted to promote Blue Pencil Institute. But Twitter has turned into something much more than that for me. Little did I know then that I would find a virtual, global classroom in which I could teach and make a difference in the world every day.

Lifelong Learning — In the Bathroom?

shutterstock_71092255I’ve never been what you would call low maintenance. It takes me about a half-hour or so at the bathroom vanity every morning to turn the head that I wake up with into the head that the world sees every day. To my credit, I think that’s darned impressive when you consider the gazillion steps and products that I go through to transform myself into the person most of the world has come to know.

Recently, a friend gave me some CDs to listen to with interesting interviews on them with great people like Seth Godin, Brian Tracy, and John Maxwell. I was excited to have them but wondered at first when I would have time to listen to them. I don’t drive long distances on a typical day (a good thing, I think), so listening to them in my car wasn’t a good option. Of course, I thought about just sitting down and listening to them, but I couldn’t figure out when I would do that.

The next day, I mulled this over while washing, toning, and moisturizing my face and it hit me; what if I listened to them while I was getting ready in the morning? I’ve listened to music in the bathroom and in fact have both an iHome and a CD player in there for just that purpose. But it never occurred to me that I could listen to an educational or inspiring audio program in there before.

I popped the first CD into my old player and within five minutes I was hooked. I’ve been listening to these programs for a week now and have to admit that I actually look forward to going into the bathroom and listening to them every morning. I’ve already learned so many good ideas and gained tremendous inspiration from these programs. But what I love most of all is that I’ve turned my necessary morning routine into something that’s good not only for my outsides, but for my insides, too. What a great start to my day!

Now, I’m craving more good audio programs that I can listen to each day – ones that will help me stretch and grow as a person and in my career. Readers – do you have any good ones to suggest to me? I welcome your recommendations. – Dr. Laura Hills, Blue Pencil Institute, www.bluepencilinstitute.com

How to Get More Bang from Your Next Conference Buck

ConferenceAre you planning to attend a conference or other continuing education program? You’ll get so much more value out of the educational programs you attend if you’re well prepared for them. Here are some tips:

Before You Go:

•    Read up on the subject. Ask yourself, “What do I know now?” and “What would I like to learn or reinforce at the conference or program?”

•    Plan questions to raise and bring relevant materials to share. Also bring helpful study aids – a digital recorder, pens, file folders, etc.

Tip: Don’t assume that the program will provide you with good writing paper for your notes or good pens. Many hotel meeting rooms provide no writing materials or only small pencils and memo pads, which makes note-taking difficult.

•    Wear comfortable yet professional clothing to the program. Bring along a jacket or sweater. Meeting room temperatures are often too hot or cold.

•    Study advance materials provided by the sponsor. Complete any reading assignments, forms, or tests provided.

•    Plan a sensible bedtime and stick to it. If you have an 8:00 a.m. seminar, get to bed early. As a rule of thumb, it usually takes 10 hours of rest in a hotel to equal seven hours in your own bed.

•    Free your mind of current tasks and problems that someone else can handle while you’re gone. Limit phone calls from home, except after the program or for emergencies. Leave your problems and worries outside the room and let your sense of adventure take over. Suspend your resistance and be open to the ideas and information you’re about to receive. Treat your learning experience like a mini-vacation. Be willing to encounter the unexpected.

•    Bring a good supply of your business cards. Keep them handy and also prepare a good way to keep the many business cards you will collect while at the program.

At the Program:

•    Walk into the seminar room early and with the attitude of wanting to participate. Choose a seat near the front of the room and away from distractions. Make sure you’ll be able to see and hear what’s going on.

•    Listen actively and well.  Work hard to understand and absorb the speaker’s messages. Be on the lookout for information that will help you.

•    Be responsible for what happens in the classroom. Do you realize, for instance, that you can help the facilitator do a better job? By nodding, smiling, responding, and speaking up with enthusiasm, you can encourage or discourage the person leading the seminar. Likewise, if you frown or appear indifferent, you may have a negative impact on the person leading the course. By supporting the teacher, you’ll get a better class.

•    Take two sets of notes. Make one set factual (important points given in the program) and another of action ideas that you get during the program. Look for ways to apply ideas immediately and commit to them.

•    Discuss seminar topics with other participants during the breaks and meals. Stay fully present in your learning.

Tip: Eat sensible meals and avoid alcohol during the program. Heavy meals and drinking may make you sluggish.

— Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com

Pressing My Nose Against the Glass of Higher Education: Why I Went Back to School

2012 091In my last blog post, I described my 11-year graduate school odyssey from my bachelor’s degree to my doctorate. One of my friends who read the post asked me what motivated me to undertake such a huge goal – why, in my 40s, I decided that a doctorate was something so important to me. This is what I told her:

I wanted to earn a doctorate for as long as I can remember. My childhood hero was Dr. Joyce Brothers, a popular TV personality back in the 60s. Seeing Dr. Brothers on the game and talk shows that aired in my childhood provided me with a different model of a woman than I had ever seen on TV or even, in my life: one who was beautiful but known for being smart. Dr. Brothers was treated with great respect and was called doctor, always, no matter where she was or who was speaking to her. I decided before the age of 10 that when I grew up, I wanted to be just like Dr. Joyce Brothers — beautiful, well-spoken, classy, smart, respected — and doctor.

My decision to return to graduate school in midlife was motivated by a significant life event: my first marriage was unraveling. My former husband is a professor and I spent all of my adult life living in the shadow of one university or another. We married young – two months after I graduated from college – and from the beginning of our marriage I made the decision to work while he completed his doctoral degree and post-doctoral work. I kept working and enjoyed success first as a teacher, then as a writer, consultant, and speaker. However, I always wanted to go on with my studies and I had shown great promise as a scholar in my undergraduate work.  As an academic wife, I always felt that I had my nose pressed against the glass of higher education, looking in from the outside but not being part of it myself.

When the marriage began to falter, I realized how much I regretted not having had the chance to go to graduate school. The old childhood dream of being like Dr. Brothers was still there and I felt I’d missed a wonderful experience by not going to grad school. I knew, however, that starting in my 40s that I could not go to grad school the way I would have when I was younger. At that life point, I could afford to go only to the local state university, a fine school but not necessarily the one I would have chosen if any choice was possible. And, I could take only one course at a time. That’s all I could handle on top of my many other responsibilities – parenting, writing, homemaking, etc. (Even that pace proved to be pretty challenging at times.) My studies would have to fit into my existing life and somehow, I was going to have to find a way to keep all the balls in the air. But, I decided I was going to embark on this long path and make it work.

That’s my story. And since I posted my last blog post about my graduate studies, I have heard from several readers who have told me that they, too, would like to return to school – or, that they are already underway in their studies . Have you ever thought of going back to school or of pursuing another ambitious lifelong dream? I’ve shared my story. Please tell us — what’s yours? – Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com

The Barista with the Blank Face: Three Hallmarks of Professional Excellence

Two Cups EspressoThe other day I stepped into a local coffee shop where I smiled and said hello to the barista behind the counter. The young woman neither responded verbally nor smiled, but rather, stared at me blankly waiting for me to tell her the next monotonous coffee order she’d have to fill. While her response was obviously far from what any employer would hope for in a customer service representative, what struck me most about my barista was how apparently miserable she was in her job. I felt sorry for her.

The barista with the blank face clearly wasn’t happy, and because of that, I have to say that she wasn’t excellent in her job. Getting a cup of coffee should be a pleasant experience, not one where the customer feels that his or her order is a burden. Because of my barista’s poor response, my overall experience in the coffee shop that day was lackluster, even though the coffee was hot and delicious. I thought more broadly about the excellent customer service experiences I’ve had elsewhere and the excellent individual performance I’ve witnessed. While professional excellence may vary from one person to the next, it struck me that there are three hallmarks of personal excellence that are always in place – and that this unfortunate young woman lacked. Excellent career professionals:

1. Sincerely want to better the business. Have you ever come up with a solution to a problem in your company or suggested a better way of doing things or of providing better service to your clients? Do you treat the company you work for as though it is your own? If you love what you do and you are committed to excellence, you’ll be constantly on the lookout for ways to improve your business, whether it’s your “coffee shop” or someone else’s. If my barista owned the shop, I doubt that she’d have behaved as she did. Or certainly, if she did, the shop couldn’t survive long.

2. Are constantly learning and enlarging their expertise. Do you read books, professional journals, and newsletters pertaining to your work? Do you attend conferences of your professional association and participate in courses, either face-to-face or online? Do you know and regularly visit several blogs and/or websites that help you keep abreast of your field? The career professional who is passionate about gaining new knowledge is better equipped for the future and has more to contribute. It’s a likely guess that my unfortunate barista hadn’t learned anything new on her job or about her work since her initial training.

3. Get in the “flow” of their work. Flow occurs when we lose track of time and are 100% engaged in what we’re doing. Do you find yourself staring at the clock and waiting for each break or the end of the day? As the day is winding down do you find yourself counting the minutes until you can bolt out the door? If you’re just punching a clock at work, like my barista, you’re most likely not performing excellently. Notice the times when you’ve gotten lost in your work and were fully present in the moment. Strive to have more and more flow times like those.

Career professionals who are truly excellent don’t put on a set of behaviors and act the part (though in this case, I’d have preferred that to my barista’s blank stare). They are excellent from the inside out, making their excellence genuine.

Are you looking for more ways to increase your personal and professional excellence? Or, would you like to use an interesting tool to help your employees to increase their personal and professional excellence? If so, check out my Pinterest board, “25 Rules for Being Excellent” at http://pinterest.com/drlaurahills/25-rules-for-being-excellent/. And the next time you encounter excellence – or the opposite of excellence, like my barista with the blank stare — think of the three hallmarks of excellence I’ve identified and look for other lessons that you can apply to your own life and career. And remember, your client’s experience will suffer if you’re not excellent – even if your coffee is hot and delicious. – Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com.