Tag Archives: Pinterest

Changing the World 140 Characters at a Time

By Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com

Today marksTwitter Logo two years for me on Twitter – my Twitter-versary, if you will. As I contemplate the relationships I’ve formed, the good ideas I’ve gleaned, and the huge amount of personal and professional development material I’ve written for my Twitter followers, I find myself sincerely grateful to the Twitterverse.

I have 5,000 followers. That’s astounding. And these are real, living, breathing people from all over the world. I see my messages favorited and retweeted all the time. People interact with me daily. And since I began my Twitter career, I’ve received loads of positive feedback from followers who tell me that I am making a difference. For instance, take a look at what just a few have had to say:

Your message is always powerful and convincing. Thank you so much!!  I wish I could have audio Twitter to listen to your voice. Your wealth of information and ideas are inspiring too! Our company needs someone like you to empower women.” – Mana, Japan

Love your tweets. Thanks for the inspiration. They always seem to come at the right time for me, too.” – Michelle, Ohio

Powerful tips, I must tell you. You’re nurturing the seed of leadership in me. When you write, I’m fed.” – Samuel, Nigeria

You have helped me a great deal without even knowing it. I am a new supervisor and your words are like little daily gems.” – Flo, New York City

You have no idea how much your tweets have helped me.” — Roger, Mexico

This is just the tip of the iceberg. In all, more than 100 of my followers have reached out to me in this way – unsolicited – just to tell me how much they appreciate what I’m doing. I’ve treasured each of these comments, so much so that I’ve created a Pinterest board to showcase them: http://pinterest.com/drlaurahills/high-praise-for-my-tweets/

When I began tweeting two years ago, I had selfish reasons. I wanted to promote Blue Pencil Institute. But Twitter has turned into something much more than that for me. Little did I know then that I would find a virtual, global classroom in which I could teach and make a difference in the world every day.

Are You Hearing Voices? If So, What Are They Saying? Daily Affirmations for Developing a Habit of Excellence

shutterstock_38101996Most of us engage in self-talk for more than half of our waking hours. The question is: What are we saying to ourselves? Negative self-talk runs rampant for many of us and is usually a mixture of half-truths, poor logic, distortions of reality, and an unbalanced focus on a problem.

We are not born with negative self-talk; we learn it.  That means that we can un-learn it, too. We can change our thinking and our actions by the messages we tell ourselves. Pay attention to your language in your self-talk today. Notice when you begin to think negatively and to lace your self-talk with can’ts, won’ts, and shouldn’ts. Stop yourself. Then speak only of positive thoughts and possibilities. Use language of abundance, prosperity, and excellence.

For example, whenever you begin to tell yourself something negative, replace the thought with daily affirmations like the ones below. These will help you develop and cement your own personal habit of excellence:

1.    What I do every day matters.
2.    People can count on me.
3.    I expect the best of myself.
4.    I am worth investing in.
5.    I want to learn new things.
6.    I will do good things for myself every day.
7.    I will stay in control of my papers, things, and workspace.
8.    I will aim higher and higher.
9.    I will embrace new challenges.
10.    I will succeed

For more information about developing a habit of personal excellence, check out Blue Pencil Institute’s 25 Rules for Being Excellent. On Pinterest:
http://pinterest.com/drlaurahills/being-excellent-25-tips/. – Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com

How Gauche! Take Our Quiz to Rate Your Workplace Etiquette

shutterstock_76411759Think you’ve got impeccable business manners? Why not find out? Take Blue Pencil Institute’s workplace etiquette quiz below to see if you’re a gracious and well-mannered career professional — or if your workplace manners are, shall we say, a little rough around the edges. Choose A, B, or C to respond to each statement below:

 

1. A co-worker starts to tell you a story she heard about a co-worker’s private life. You:

A. Diplomatically tell her you’re not interested in hearing it.

B. Listen carefully. You figure that the more you know about your co-workers, the better equipped you’ll be to navigate the politics in your office.

C. Listen but share what you heard only at home and not in the office.

2. A client has been waiting about five minutes to meet with you but you’re running a little behind schedule. You need a few more minutes to finish what you’re doing so you:

A. Apologize in person and offer the client a cup of coffee and a magazine.

B. Have someone else tell the client that you’re running late and will be a few more minutes.

C. Let the client continue waiting without hearing from you but finish what you’re working on as quickly as you can.

3. One of your co-workers had too much to drink at your office’s holiday party. You:

A. Pull her aside and try to get her to switch to coffee or a soft drink.

B. Take the drink out of her hand in front of everyone and make a joke of it.

C. Ignore it.

4. You have a non-urgent question for a co-worker who is talking with someone on the phone so you:

A. Leave a note saying you need to speak with him and try to get him another time.

B. Stand in the doorway and wait for him to get off the phone. You figure that that will save you time and that he’s likely to be on the phone again when you come back later.

C. Motion for him to put the caller on hold so you can speak to him.

5. One of your co-workers tells you that the new employee in the office looks really sexy in the clothes he or she usually wears to work. You:

A. Privately point out that the comment was sexist and offensive.

B. Publicly criticize him for saying something sexist and offensive.

C. Laugh heartily and voice your agreement. You figure that it’s harmless fun.

6. You notice that one of your male colleagues’ fly is unzipped. You’re a female and believe that he may be embarrassed if you point this out to him. You:

A. Quietly and privately ask one of the other men in the office tell him.

B. Ignore it.

C. Make a lighthearted joke of it.

7. A co-worker made a dish that exploded in the office microwave and didn’t clean up after herself. You know who made the mess. You:

A. Tell the person privately that the mess is still there and that it is courteous for her to clean it up so others can enjoy using the microwave.

B.    Ignore it.

C.   Leave a note anonymously on the microwave to “Whoever Made This Mess.

8. A client who is hearing impaired phones your office and wants to talk with you. You work in a cubicle. You:

A. Remove yourself to a room where you can close the door so you can speak to the client at the volume he needs to hear you.

B. Speak at a normal volume into the phone and figure that if the client can’t hear you that he can email you or come in person to talk with you.

C. Raise your voice volume so the client can hear you, even though everyone in and around you will hear what you’re saying.

YOUR SCORE: A’s are worth 2 points, B’s are worth 1, and C’s are work 0. If you scored 14-16 points, your business etiquette skills are strong. You’re able to handle challenging situations courteously. If you scored 10-12 points, you usually practice good business etiquette. Seek ways to approach every situation in your workplace with respect and consideration for others. If you scored below 10 points, you would benefit from doing some additional work to improve your business etiquette skills. Look for books, courses, and one-on-one coaching to help you develop the manners you need in your workplace.

For more information about workplace etiquette, check out Blue Pencil Institute’s Top 25 Tips for Workplace Etiquette. On Pinterest: http://pinterest.com/drlaurahills/workplace-etiquette-25-tips/. – Dr. Laura Hills, Blue Pencil Institute, www.bluepencilinstitute.com

 

Four Guidelines for Setting Goldilocks Goals

GoldilocksI’ve coined the phrase Goldilocks goals to describe goals that are not too soft, not too hard, but just right. Goldilocks goals are the ones that are challenging and motivating, but not insurmountable. Remember, Goldilocks had a pretty good idea of the kind of chair, porridge, and bed she was looking for. She had goals. But they were reasonable ones. Her vision of what she was looking for, coupled with her and tenacity and positive outlook, drove her to keep going until she found everything just right. Your Goldilocks goals can drive you to keep going, too. They can help you know what you’re looking for – what just right looks like, feels like, and tastes like in your career and your life — but they can also be reasonable so that you don’t become overwhelmed by your goals and deflated by them.

Below are the four guidelines I’ve developed to help my clients craft their personal and professional Goldilocks goals. In addition, I recommend that you take a look at my Pinterest board, “Goal Setting: 25 Tips” at http://pinterest.com/drlaurahills/goal-setting-25-tips/. Together, these two tools will help you set your own Goldilocks goals – and articulate them positively.

Write your goals for your career and your personal life following these four guidelines:

1. Phrase your goals like you’ve already achieved them. For example, “I now own outright a new black BMW 4-door sedan” or “I have just been promoted to vice president in my firm”. Putting goals in the present tense makes them more compelling and triggers your brain to think of them as achievable and real.

2. Use passionate, motivating language.  For example: “I absolutely love and am excited about waking up every day in my beautiful townhome.” Such a statement is far more motivating than the more sedate, “I like my new townhome”. Let passionate language drive you to achieve your goals.

3. Write specifically and in rich detail.  Your subconscious mind manifests ideas literally. Therefore, use clear, specific and powerful language to describe what you want. For example: “I absolutely love being the HR director of my company. I love having my own office, earning a higher salary, and having the respect of others that go with the title. But most of all, I love being in the position to help others, to solve problems, and to make our company a great place to work.”

4. Write in positive terms. Examples of positive statements might be: “I am now free of the habit of smoking”, or “I am now a smoke free person”. Negative examples might be: “I don’t smoke any more” or “I’m not a smoker”. Your subconscious mind is likely to be motivated by positive outcomes and the benefits associated with them.

Tip: Share these four guidelines and my Pinterest board with your employees, colleagues, and mentees if you are in a position to help them with goal setting. – Dr. Laura Hills, Blue Pencil Institute, www.bluepencilinstitute.com

Communicating Personally on a Business Email? Uh-Oh!

shutterstock_28207438If your business uses email, provides email service for you and your co-workers, or allows you to use email for business purposes, you’ll benefit tremendously from instituting and following a company-wide email policy. Here’s what typically goes into a business email policy:

Personal use of the email system. A business email policy can explain whether employees can use email for personal messages. If the business places restrictions on personal messages (for example, that employees can send them only during non-work hours, must exercise discretion as to the number and type of messages sent, or may not send personal messages with large attachments), describe those rules.

Monitoring. In general, an employer reserves the right to monitor employee email messages at any time. An email policy can explain that any messages employees send using your business’s equipment or email are not private, even if the employee considers them to be personal. If you will monitor employee emails regularly using a particular system — for example, a system that flags key words or copies every draft of a message — explain that system. This will help deter employees from sending offensive or highly personal messages on your work email.

Rules. A business email policy can make clear that all of your workplace policies and rules (such as rules against harassment, discrimination, violence, and solicitation) apply to employee use of the email system. The policy can further remind employees that email messages sent on your business’s equipment or email should be professional and appropriate.

Deleting email. A business email policy can establish a schedule for purging email messages and for archiving emails. The policy can further describe for employees specifically how they are to save important messages from the purge.

Are you looking for more information about managing your emails? Or, would you like to use an interesting tool to help your employees manage their emails well? If so, check out my Pinterest board, “Email: 50 Do’s and Don’ts” at http://pinterest.com/drlaurahills/email-50-do-s-and-don-ts/. – Dr. Laura Hills, Blue Pencil Institute, www.bluepencilinstitute.com

What’s Causing Your Stress? The Answer May Surprise You

shutterstock_86394244(2)Certain working conditions are stressful to most people. For example, excessive workload demands and conflicting expectations are workplace situations that most everyone will find stressful. However, such situations are not the norm. Apart from universally stressful workplace situations such as these, differences in individual characteristics such as personality and coping style are the most important factors in predicting whether certain job conditions will results in stress. In other words, except for universally stressful workplace situations, what is stressful for one person may not be stressful for another.

There is no “one size fits all” solution to managing stress. Workplace stress management begins with identifying the sources of stress and your own particular hot buttons. This is not as easy as it sounds. Your true sources of stress may not be obvious to you. It’s very easy to discount your own stress-inducing thoughts and behaviors. For example, you may know that you’re constantly stressed about staying on a tight schedule or meeting ambitious deadlines. Clearly, a jam-packed appointment schedule or a project that has to be done triple-time is stressful. However, it may be possible that your own procrastination, fears, expectations, insecurities, or guilt (and not only the actual job demands) are contributing to your stress. That’s why it is so important to look closely and objectively at your habits, attitudes, and excuses.

Many people find it helpful to keep a stress journal to help them identify their true stressors and the ways they deal with them. Each time you feel stressed, keep track of your feelings in a journal. As you keep a daily log, look for patterns and common themes. Record what caused your stress (guess if you don’t know), how you felt (physically and emotionally — be specific), how you acted or didn’t act, and what you did, if anything, to make yourself feel better. Pay particular attention to journal entries that suggest that you explain away your stressors and don’t deal with them directly. Also, look for entries that suggest that you define stress as an integral and inevitable part of your job. (“Things are always crazy around here.”) Also note journal entries in which you blame others or outside events or when you view the stress as normal and unexceptional. Finally, use your journal to help you identify the techniques you use to cope with stress and evaluate whether they are healthy or unhealthy, productive or unproductive.

Are you looking for more ways to avoid and reduce work-induced stress? Or, would you like to use an interesting tool to help your employees to minimize and manage their workplace stress? If so, check out my Pinterest board, “Stress Management: 25 Tips” at http://pinterest.com/drlaurahills/stress-management-25-tips/. And the next time you feel yourself gritting your teeth, coping with a stress-induced headache, or otherwise feeling that your work stress is getting the better of you, try to step back from it and identify what’s really going on. Look for solutions externally that will help you avoid and minimize the stressors. Then, look for solutions inward that will help you cope better. – Dr. Laura Hills, Blue Pencil Institute, www.bluepencilinstitute.com

The Barista with the Blank Face: Three Hallmarks of Professional Excellence

Two Cups EspressoThe other day I stepped into a local coffee shop where I smiled and said hello to the barista behind the counter. The young woman neither responded verbally nor smiled, but rather, stared at me blankly waiting for me to tell her the next monotonous coffee order she’d have to fill. While her response was obviously far from what any employer would hope for in a customer service representative, what struck me most about my barista was how apparently miserable she was in her job. I felt sorry for her.

The barista with the blank face clearly wasn’t happy, and because of that, I have to say that she wasn’t excellent in her job. Getting a cup of coffee should be a pleasant experience, not one where the customer feels that his or her order is a burden. Because of my barista’s poor response, my overall experience in the coffee shop that day was lackluster, even though the coffee was hot and delicious. I thought more broadly about the excellent customer service experiences I’ve had elsewhere and the excellent individual performance I’ve witnessed. While professional excellence may vary from one person to the next, it struck me that there are three hallmarks of personal excellence that are always in place – and that this unfortunate young woman lacked. Excellent career professionals:

1. Sincerely want to better the business. Have you ever come up with a solution to a problem in your company or suggested a better way of doing things or of providing better service to your clients? Do you treat the company you work for as though it is your own? If you love what you do and you are committed to excellence, you’ll be constantly on the lookout for ways to improve your business, whether it’s your “coffee shop” or someone else’s. If my barista owned the shop, I doubt that she’d have behaved as she did. Or certainly, if she did, the shop couldn’t survive long.

2. Are constantly learning and enlarging their expertise. Do you read books, professional journals, and newsletters pertaining to your work? Do you attend conferences of your professional association and participate in courses, either face-to-face or online? Do you know and regularly visit several blogs and/or websites that help you keep abreast of your field? The career professional who is passionate about gaining new knowledge is better equipped for the future and has more to contribute. It’s a likely guess that my unfortunate barista hadn’t learned anything new on her job or about her work since her initial training.

3. Get in the “flow” of their work. Flow occurs when we lose track of time and are 100% engaged in what we’re doing. Do you find yourself staring at the clock and waiting for each break or the end of the day? As the day is winding down do you find yourself counting the minutes until you can bolt out the door? If you’re just punching a clock at work, like my barista, you’re most likely not performing excellently. Notice the times when you’ve gotten lost in your work and were fully present in the moment. Strive to have more and more flow times like those.

Career professionals who are truly excellent don’t put on a set of behaviors and act the part (though in this case, I’d have preferred that to my barista’s blank stare). They are excellent from the inside out, making their excellence genuine.

Are you looking for more ways to increase your personal and professional excellence? Or, would you like to use an interesting tool to help your employees to increase their personal and professional excellence? If so, check out my Pinterest board, “25 Rules for Being Excellent” at http://pinterest.com/drlaurahills/25-rules-for-being-excellent/. And the next time you encounter excellence – or the opposite of excellence, like my barista with the blank stare — think of the three hallmarks of excellence I’ve identified and look for other lessons that you can apply to your own life and career. And remember, your client’s experience will suffer if you’re not excellent – even if your coffee is hot and delicious. – Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com.