Tag Archives: relationship building

I’m a Role Model? When Did that Happen?

By Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com

In the past weekrole model, three different younger professionals have told me that they look up to me as their role model. These have been unsolicited comments from younger people I know in different fields and who don’t know one another.  It strikes me that somewhere along the line I have morphed into being a person who younger people respect and even want to emulate. Does this mean that I am now a sage? A Wise Woman? Perhaps.

I have learned a thing or two over the years, I suppose. I have accomplished some things too. I’ve raised daughters who have blossomed into remarkable young women. I am married to a man who adores me and who is the love of my life. I live comfortably.  I’ve made contributions to my community. And despite the usual bumps and bruises along the way, I’ve managed to keep my sense of humor and even all of my own teeth. I’m no spring chicken. So, I guess it does seem plausible that I am now a role model.

This is a humbling realization. The weight of that responsibility is just hitting me, and I am awed by it.  It turns out that my own success and the way I’ve carried myself through my life has mattered more to the younger people around me than I’d ever realized or imagined.

Do You Have a Collaborative Work Style? Take Our Quiz

shutterstock_33359911By Dr. Laura Hills, President, Blue Pencil Institute, www.bluepencilinstitute.com

Answer True (T) or False (F) for each statement below to evaluate whether you have collaborative attitudes, work style, and working preferences.

__ 1. I tend to knuckle under to group pressure easily.

__ 2. I produce my best results when I work on my own.

__ 3. My job would be so much easier if I didn’t have to depend upon others to do it.

__ 4. People will almost always let you down.

__ 5. I don’t care about my job that much; I just want to be told what to do.

__ 6. Too many cooks spoil the broth.

__ 7. I know what’s best and don’t see the value of hearing others’ opinions.

__ 8. I can’t stand some of the people I work with.

__ 9. When someone talks, I compose my answer before he or she finishes speaking.

__ 10. I’m just trying to get by here.

__ 11. It’s a “dog eat dog” world.

__ 12. I believe the best way to respond when you disagree is to bite your tongue.

__ 13. Meetings are a waste of time.

__ 14. No great work of art was ever created by collaborating.

__ 15. I always seem to end up pulling more than my weight on a group project.

__ 16. I run the other way from conflict.

__ 17. I hated being put on group projects in school.

__ 18. When someone challenges my ideas, I clam up.

__ 19. It’s all about me.

__ 20. It I want the job done right, I do it myself.

Count the number of False (F) responses and give yourself five points for each. Then see how likely you are to succeed when collaborating with others.

YOUR SCORE:

 95-100: Thriver: You are a collaborative superstar. You generally trust others and embrace the opportunity to work collaboratively with them. You are likely to excel in collaborative environments.

80-90: Team Player: You have many attitudes and preferences that position you well to succeed when working collaboratively. You will probably function well on a team. However, you do have some beliefs that may interfere with your ability to get the most out of collaborative opportunities. Continue to open yourself to new ideas and ways of thinking, especially as they relate to your working with others.

65-75: Doubter: You hold some beliefs and values that suggest that you don’t always see the value in collaborative work. Perhaps you’ve been burned in the past. Or perhaps collaboration doesn’t come naturally or easily to you. Spend some time thinking about what you can gain personally and professionally from the opportunity to work collaboratively with others. Continue to refine your thinking, especially it relates to your working collaboratively.

60 and Below: Loner: You probably find collaborative work difficult. Perhaps you don’t see the value in collaboration, or perhaps you feel that you’re not well suited to collaborative work. Chances are that you more naturally gravitate toward work opportunities that allow you to work and shine independently. That’s OK. However, if you’d like to excel in collaborative work, you will need to change many of your attitudes. Continue to learn more about collaboration, how it can benefit you personally and professionally, and what you need to think and do to be an effective collaborator.

A Bad Handshake Is Like a Bad Kiss: Don’t Be a Wimp or a Bone Crusher

shutterstock_57031984A great professional handshake says welcome, communicates confidence and friendship, and initiates physical contact. It is an invaluable and essential tool for establishing and fostering business relationships. A wimpy or too-firm handshake, on the other hand, has the opposite effect. It makes others feel uneasy and insecure and sometimes, awkward – sort of like a bad kiss at the end of a first date.

Here are seven steps to help you shake hands like a pro:

1.    Be prepared for a handshake by keeping your right hand free when someone is scheduled to enter your office or when you know you’ll be meeting someone.

2.    Keep your hand warm and dry. A few squeezes or rubbing before the handshake should help.

3.    Don’t wear large rings on your right hand.

4.    Always stand to shake hands.

5.    Establish eye contact and smile.

6.    Extend your right arm and open your hand fully. Take a firm hold of the other person’s hand – the whole hand, not just the fingertips. Establish palm-to-palm contact.

7.    Give a couple of good, firm two- to six-inch shakes. Keep smiling and keep the eye contact going. Then release your hand.

Tip: Try to exert the same squeeze pressure as the other person. However, if he or she offers you a limp hand, exert a bit more pressure but not enough to be uncomfortable.

Every career professional should be able to shake hands with ease and confidence. Share these handshake how-to’s with your employees and colleagues. If you feel that you’d benefit from doing some more work on your handshake and from receiving some feedback, set aside time to review these tips and to practice shaking hands at your next staff meeting. — Dr. Laura Hills, Blue Pencil Institute, www.bluepencilinstitute.com

Why I Love Complaints

shutterstock_73984063While no one wants a client to become angry or upset, it is not an altogether bad thing when a client complains. In fact, I encourage businesses to welcome complaints.

Conventional wisdom suggests that the vast majority people who are unhappy with the services and products they buy don’t complain. A huge number of them simply walk away and no longer want to do business with service providers and vendors who have disappointed them. And perhaps an even greater number will tell others about their bad experience. In fact, it is likely that people who are unhappy with a service or product will tell between 10 and 20 people about their bad experiences. That means that if 10 of your clients are unhappy with something you have done or not done, the chances are that 200 people will hear the story – and perhaps with some embellishments and exaggerations. The damage to your business is potentially huge.

An interesting corollary to this is that the vast majority of people who complain about a service or product and feel that their problem has been satisfactorily addressed remain loyal to the business. Furthermore, the mere voicing of a complaint, even in the absence of a resolution, increases loyalty, too. Therefore, don’t look at client complaints as a negative. Remember that the client who is complaining to you, even angrily, is giving you an opportunity to do something to solve the problem, retain his or her loyalty, and build goodwill for your business. Thank the complaining client for bringing the matter to your attention and for giving you the chance to provide the best service and products possible – and really mean it when you say it. – Dr. Laura Hills, Blue Pencil Institute, www.bluepencilinstitute.com.