MMA 112: HOW TO SET A COLLECTIONS POLICY AND MAKE IT WORK: You provide your services to the public in good faith. When you’re not paid for them, you lose money and a substantial amount of your time and energy. This program will teach you practical ways to prevent collections problems and to improve your collections ratio. You’ll learn how to make fair but firm financial arrangements and tactful ways to ask for and motivate one-time payments. You’ll also learn what you can and can’t do to collect what’s due you and what you need to know about collection agencies, small claims court, patient “amnesty” and other last-ditch collection strategies. This program also features a how-to sequence of successful collection letters and calls with suggestions for specific scripts and language that gets results.